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Returns & Refunds
Damaged, wrong or missing items replaced or refunded. Easy cancellation before dispatch.
Last updated 27 October 2026
Our herbs and powders are consumable products, so for hygiene and safety we can't accept returns of opened packs or change-of-mind returns. If something is wrong with your order, though, we'll make it right.
Damaged, wrong or missing items
Contact us within 48 hours of delivery with:
- Your order number (e.g. AP-261026-4821)
- Photos of the product, the pack and the outer box
- An unboxing video, if you have one. It helps us resolve claims faster.
Once we've checked the details we'll send a free replacement or give a full refund for the affected items, whichever you prefer.
Cancelling an order
- Before dispatch: message us on WhatsApp with your order number and we'll cancel it. Prepaid orders are refunded in full.
- After dispatch: the order can't be cancelled. You may refuse delivery; for prepaid orders we'll refund the product value after the parcel returns to us, minus the delivery charges.
How refunds are paid
- Prepaid orders: refunded to your original payment method (UPI, card or netbanking) within 5–7 working days of approval.
You'll get a confirmation by WhatsApp/email when your refund is processed.
Contact
WhatsApp/call +91 98344 99790 or email ayurpals@gmail.com. We usually reply within one working day.